True intuitive expertise is learned from prolonged experience with good feedback on mistakes.

Negotiations over a shrinking pie are especially difficult because they require an allocation of losses. People tend to be much more easygoing when they bargain over an expanding pie.

If people are failing, they look inept. If people are succeeding, they look strong and good and competent. That's the 'halo effect.' Your first impression of a thing sets up your subsequent beliefs. If the company looks inept to you, you may assume everything else they do is inept.

It's very easy for trusted companies to mislead naive customers, and life insurance companies are trusted.

The brains of humans contain a mechanism that is designed to give priority to bad news.

The concept of happiness has to be reorganised.

Courage is willingness to take the risk once you know the odds. Optimistic overconfidence means you are taking the risk because you don't know the odds. It's a big difference.