There is an art in silence, and there is an eloquence in it too.
The whole secret of freedom from anxiety over not having enough time lies not in working more hours, but in the proper planning of the hours.
Sell the interview before you attempt to sell the product
Never forget a customer. Never let a customer forget you
New customers are the best source of new business
I no longer worry about being a brilliant conversationalist. I simply try to be a good listener. I notice that people who do that are usually welcome wherever they go