There is an art in silence, and there is an eloquence in it too.

The most important secret of salesmanship is to find out what the other fellow wants, then help him find the best way to get it

Enthusiasm: If you don’t FEEL enthusiastic, ACT enthusiastic. Soon, you’ll BE enthusiastic. Double your enthusiasm and you’ll probably double your income.

There is an art in silence, and there is an eloquence in it too.

I no longer worry about being a brilliant conversationalist. I simply try to be a good listener. I notice that people who do that are usually welcome wherever they go

Selling is the easiest job in the world if you work it hard-but the hardest job in the world if you try to work it easy.

Never forget a customer. Never let a customer forget you