A titled leader relies heavily on positional power to get things done; a natural leader is able to mobilize others without the whip of formal authority.

We owe our existence to innovation. Our species exists thanks to four billion years of genetic innovation.

Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

One doesn't have to be a Marxist to be awed by the scale and success of early-20th-cent ury efforts to transform strong-willed human beings into docile employees.

Most of us do more than subsist. From the vantage point of our ancestors, we live lives of almost unimaginable ease. Here again, we have innovation to thank.

Top-down authority structures turn employees into bootlickers, breed pointless struggles for political advantage, and discourage dissent.

Innovation is the fuel for growth. When a company runs out of innovation, it runs out of growth.