A titled leader relies heavily on positional power to get things done; a natural leader is able to mobilize others without the whip of formal authority.

Perseverance may be just as important as speed in the battle for the future.

Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

Any company that cannot imagine the future won't be around to enjoy it.

One way of building private foresight out of public data is looking where others aren't ... if you want to see the future, go to an industry confab and get the list of what was talked about. Then ask, "What did people never talk about?" That's where you're going to find opportunity.

Like a child star whose fame fades as the years advance, many once-innovative companies become less so as they mature.

Top-down authority structures turn employees into bootlickers, breed pointless struggles for political advantage, and discourage dissent.