Time - the one asset none of us are ever gonna get more of.

I'm a storyteller. I love to tell stories about brands. I love to tell stories, period. I like painting pictures through the words, and that's what I do.

I didn't start with a lot. I have friends who started with a lot who have now built on top of it, and I'm impressed because I used to think that was a disadvantage. I think there are a million ways to do it.

I find it fascinating that a lot of business books that do well are from people who've never made any money in business.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

When we launched the WineLibrary website in 1996, I didn't even own a computer yet. I just understood that there was an opportunity here to market in a different way.

No matter what you do, your job is to tell your story.