I'm just always looking forwards. I spend very little time, looking backwards.

Use every customer point of contact to weave stories about who you are and what your brand stands for.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

No matter what you do, your job is to tell your story.

Please think about your legacy, because you're writing it every day.

I find it fascinating that a lot of business books that do well are from people who've never made any money in business.

Passion is contagioius.