I attract a crowd, not because I'm an extrovert or I'm over the top or I'm oozing with charisma. It's because I care.
Word of mouth works now, much more than ever. @-reply every single person.
I think of customer service as an offense and not a defense
The reason we love our parents is because they loved us first. Every single company should take this advice.
Know the philosophy, know the details, and ignore everything in the middle.
No one makes a million dollars with minimal effort unless they win the lottery.