I really chess-play culture shifts. I'm really good at understanding what worldwide cell-phone use means. That's what I do. I try to picture it three to four to five steps ahead.

In 2006, the Blockbuster board got together and said, ‘Do you know anyone using Netflix.’ …Look how that worked out. That is what happens when you put ten 80-year-old guys in a room…Be on record. Be on the right side of history. You don’t want to be the person that supported the Blockbuster decision.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

I really chess-play culture shifts. I'm really good at understanding what worldwide cell-phone use means. That's what I do. I try to picture it three to four to five steps ahead.

I have Internet fame. Real fame is more intense.

On Facebook, the definition of great content is not the content that makes the most sales, but the content that people most want to share with others.

When it call comes down to it, nothing trumps execution.