Use every customer point of contact to weave stories about who you are and what your brand stands for.

Your story needs to move people’s spirits and build their goodwill, so that when you finally do ask them to buy from you, they feel like you’ve given them so much it would be almost rude to refuse.

The truth is that finding happiness in what you do every day is so imperative.

We're sharing things in our lives everyday that we wouldn't have picked up the phone to talk about ten years ago.

I don't know how you can justify leaving any engagement behind in the social Web of 2011.

Time - the one asset none of us are ever gonna get more of.

Your legacy is being written by yourself. Make the right decisions.