If you look at coffee, tea, food and juice, we think there are inherent opportunities. If you look at health bars or grab-and-go products that are in our stores, we think we can significantly enhance them and make them more widely available.

Starbucks has a role and a meaningful relationship with people that is not only about the coffee.

Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.

We have a big opportunity in China. We think the number of stores here can rival the number in North America.

I was working probably at the age of 10, when I had my first paper route. I had every different kind of job you could possibly imagine as a young kid.

Our history is based on extending the brand to categories within the guardrails of Starbucks.

Overnight the digital age had changed the course of history for our company. Everything that we thought was in our control no longer was. But within a year we had invested in social media and digital experts. Now Starbucks is the number one brand on Facebook.