If you look at coffee, tea, food and juice, we think there are inherent opportunities. If you look at health bars or grab-and-go products that are in our stores, we think we can significantly enhance them and make them more widely available.

Business leaders cannot be bystanders.

In many places where coffee is grown, deforestation is a major issue. With Starbucks' position in the marketplace and the respect and relationships we have, we can - and have, in some cases - been able to educate and influence people.

When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.

To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.

People around the world, they want the authentic Starbucks experience.

I think that sometimes the difference between winning and losing, success and failure, is this gray line between will, passion and self-belief that says, 'I'm going to do this'.