Nothing of any importance has ever been accomplished by a pessimist.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal.

When I stop learning something new and start talking about the past versus the future, I will go.

Not surprisingly, work-life moaners tend to be a phenomenon of below-average performers.

Globalization has changed us into a company that searches the world, not just to sell or to source, but to find intellectual capital - the world's best talents and greatest ideas.