Nothing of any importance has ever been accomplished by a pessimist.

Trust is enormously powerful in a corporation. People won't do their best unless they believe they'll be treated fairly. The only way I know how to create that kind of trust is by laying out your values and then walking the talk. You've got to do what you say you'll do, consistently, over time.

No one is guaranteed a job in this.

Some people have better ideas than others; some are smarter or more experienced or more creative. But everyone should be heard and respected.

Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.

...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.

One of the jobs of a manager is to instill confidence, pump confidence into your people. And when you've got somebody who's raring to go and you can smell it and feel it, give 'em that shot.