Trust happens when leaders are transparent.

I've learned that mistakes can often be as good a teacher as success.

Lack of candor blocks smart ideas, fast action, and good people contributing all the stuff they've got. It's a killer.

Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.

When it's time to let someone go, do it right. No surprises. No humiliation.

In my lifetime, Mitt Romney is the most qualified leader I've ever seen run for the presidency of the United States.