Trust happens when leaders are transparent.

Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step.

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.

The hero is the one with ideas.

An overburdened, overstretched executive is the best executive, because he or she doesn't have the time to meddle, to deal in trivia, to bother people.

If you're not in Germany, you're not in Europe. And if you're not in Asia, you're nowhere.

Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and it frustrates teams and bosses to no end.