Trust happens when leaders are transparent.

In order to lead a country or a company, you've got to get everybody on the same page and you've got to be able to have a vision of where you're going. America can't have a vision of health care for everybody, green economy, regulations - can't have a bunch of piece - meal activities. It's got to have a vision.

...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.

Real change agents comprise less than 10% of all business people.

Getting candor right - with your reports, your peers, and your boss - is a skill that can make or break your career.

In the future, those who are not coaches will not be promoted.

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.