Take the middle 70 percent and tell them what they need to do to get into the top 20 percent.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

If you managed a baseball team, would you listen more closely to the team accountant or the director of player personnel?

If you have a reputation as a big, stiff bureaucracy, you're stuck.

Does coaching work? Yes. Good coaches provide a truly important service. They tell you the truth when no one else will.

Control your destiny or somebody will.

The most important quality of leadership is intellectual honesty. The reality principle - the ability to see the world as it really is, not as you wish it were.