Lack of candor blocks smart ideas, fast action, and good people contributing all the stuff they've got. It's a killer.

Face reality as it is, not as it was, or as you wish it were. Be candid with everyone. Don't manage, lead. Change before you have to. If you don't have a competitive advantage, don't compete. Control your own destiny, or someone else will.

When it comes to strategy, ponder less and do more.

You never know how diverse your career can be. I think it's wonderful. My life has always been the next page, not the last page.

Genuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance.

Trust is enormously powerful in a corporation. People won't do their best unless they believe they'll be treated fairly. The only way I know how to create that kind of trust is by laying out your values and then walking the talk. You've got to do what you say you'll do, consistently, over time.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.