Lack of candor blocks smart ideas, fast action, and good people contributing all the stuff they've got. It's a killer.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

You have no right to be a leader if someone who works for you doesn't know where they stand.

There's no such thing as work-life balance. There are work-life choices, and you make them, and they have consequences.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.

If you've got a company that has a mentality inside that is filled with searching for a better idea every day, not just as a slogan but as a real concept, you will have innovation around you all the time.

Arrogance is a killer, and wearing ambition on one's sleeve can have the same effect. There is a fine line between arrogance and self-confidence.