Lack of candor blocks smart ideas, fast action, and good people contributing all the stuff they've got. It's a killer.

Real change agents comprise less than 10% of all business people.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

Not surprisingly, work-life moaners tend to be a phenomenon of below-average performers.

If you've got a company that has a mentality inside that is filled with searching for a better idea every day, not just as a slogan but as a real concept, you will have innovation around you all the time.

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.

We have built a company with a business mix and operating system that will allow us to deliver record results in any foreseeable economic climate, ... We have just completed a very successful management transition and I've never been more confident about the company's future.