When it's time to let someone go, do it right. No surprises. No humiliation.

The most important job you have is growing your people, giving them a chance to reach their dreams.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.

I believe that in any initiative, you can't have a flavor of the month. When you believe something is profound in a company, you can not be a logical leader. You have to go to the lunatic fringe. There is no way that logic is what you need to change people.

I think the move by Mr. Greenspan was welcomed by everyone here.

The quality of an idea does not depend on its altitude in the organization...An idea can be from any source. So we will search the globe for ideas. We will share what we know with others to get what they know. We have a constant quest to raise the bar, and we get there by constantly talking to others.

Keep learning; don't be arrogant by assuming that you know it all, that you have a monopoly on the truth; always assume that you can learn something from someone else.