Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.

I believe in trusting men, not only once but twice - in giving a failure another chance.

Courteous treatment will make a customer a walking advertisement.

No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.

Luck is always the last refuge of laziness and incompetence.

The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.

The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.