Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.

We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.

There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man.

The public is not greatly interested in saving a little money on a purchase at the expense of service.

In every man s life there lies latent energy. There is, however, a spark that, if kindled, will set the whole being afire, and he will become a human dynamo, capable of accomplishing almost anything to which he aspires.

Do not primarily train men to work. Train them to serve willingly and intelligently.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.