Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.

In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow's point of view.

I was long brought up to think that it was nothing short of a crime to miss a sale.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.

The public is not greatly interested in saving a little money on a purchase at the expense of service.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.