The public is not greatly interested in saving a little money on a purchase at the expense of service.

No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't

The well-satisfied customer will bring the repeat sale that counts.

There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man.

The best way to stop a bad habit is never to begin it.

Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn

It is the service we are not obliged to give that people value most.