Growth is never by mere chance; it is the result of forces working together.

In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow's point of view.

Courteous treatment will make a customer a walking advertisement.

In every man s life there lies latent energy. There is, however, a spark that, if kindled, will set the whole being afire, and he will become a human dynamo, capable of accomplishing almost anything to which he aspires.

A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.

Luck is always the last refuge of laziness and incompetence.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.