A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
Too many would-be executives are slaves of routine.
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
Luck is always the last refuge of laziness and incompetence.
As a rule, we find what we look for; we achieve what we get ready for.
The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.