I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

In setting up a business under the name and meaning of the Golden Rule, I was publicly binding myself, in my business relations, to a principle which had been a real and intimate part of my family upbringing. Our idea was to make money and build business through serving the community with fair dealing and honest value.

The best way to stop a bad habit is never to begin it.

My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.

The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.

I learned that all things come to those who wait-provided they hustle while they wait.

No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't