In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow's point of view.

The disciplined are free.

My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.

Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.

Do not primarily train men to work. Train them to serve willingly and intelligently.

Theory is splendid but until put into practice, it is valueless.

There's no better friend to any merchant than a fair competitor.