In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow's point of view.

The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

Growth is never by mere chance; it is the result of forces working together.

Exchange ideas frequently.

They serve best who give most of themselves. Self is forgotten by the one who serves, for such a one rejoices to see success coming to others through his or her efforts.

Change is vital, improvement the logical form of change.