No serious-minded man should have time for the mediocre in any phase of his living.

In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow's point of view.

It is the service we are not obliged to give that people value most.

The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.

I was long brought up to think that it was nothing short of a crime to miss a sale.

No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't

It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.