A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

I was long brought up to think that it was nothing short of a crime to miss a sale.

No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.

As a rule, we find what we look for; we achieve what we get ready for.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

Our very living is selling. We are all salespeople.

In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow's point of view.