Luck is always the last refuge of laziness and incompetence.
There's no better friend to any merchant than a fair competitor.
It is the service we are not obliged to give that people value most.
My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
Too many would-be executives are slaves of routine.