It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.

The well-satisfied customer will bring the repeat sale that counts.

The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.

Intelligence is the effort to do the best you can at your particular job; the quality that gives dignity to that job, whether it happens to be scrubbing a floor or running a corporation.

The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

I was long brought up to think that it was nothing short of a crime to miss a sale.