Change is vital, improvement the logical form of change.

No business can succeed in any great degree without being properly organized.

The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.

The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.

It is always the start that requires the greatest effort.

They serve best who give most of themselves. Self is forgotten by the one who serves, for such a one rejoices to see success coming to others through his or her efforts.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.