Change is vital, improvement the logical form of change.

Intelligence is the effort to do the best you can at your particular job; the quality that gives dignity to that job, whether it happens to be scrubbing a floor or running a corporation.

Courteous treatment will make a customer a walking advertisement.

I learned that all things come to those who wait-provided they hustle while they wait.

The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.