The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.

I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.

I learned that all things come to those who wait-provided they hustle while they wait.

The greatest teacher I know is the job itself.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.