The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

No serious-minded man should have time for the mediocre in any phase of his living.

It is the service we are not obliged to give that people value most.

Change is vital, improvement the logical form of change.

The public is not greatly interested in saving a little money on a purchase at the expense of service.

Success cannot come from standstill men. Methods change and men must change with them.

My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.