The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

Our very living is selling. We are all salespeople.

They serve best who give most of themselves. Self is forgotten by the one who serves, for such a one rejoices to see success coming to others through his or her efforts.

The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.

Every man must decide for himself whether he shall master his world or be mastered by it.

Success will always be measured by the extent to which we serve the buying public.

Courteous treatment will make a customer a walking advertisement.