The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.

I believe in trusting men, not only once but twice - in giving a failure another chance.

Do not primarily train men to work. Train them to serve willingly and intelligently.

Growth is never by mere chance; it is the result of forces working together.

Change is vital, improvement the logical form of change.

I learned that all things come to those who wait-provided they hustle while they wait.