Courteous treatment will make a customer a walking advertisement.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

Do not primarily train men to work. Train them to serve willingly and intelligently.

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.

Clock watchers never seem to be having a good time.

A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.

Every great business is built on friendship.