Too many would-be executives are slaves of routine.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

Intelligence is the effort to do the best you can at your particular job; the quality that gives dignity to that job, whether it happens to be scrubbing a floor or running a corporation.

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.

The public is not greatly interested in saving a little money on a purchase at the expense of service.

The well-satisfied customer will bring the repeat sale that counts.

I learned that all things come to those who wait-provided they hustle while they wait.