The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

Every great business is built on friendship.

A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.

No man can climb the ladder of success without first placing his foot on the bottom rung.

Courteous treatment will make a customer a walking advertisement.

I will have no man work for me who has not the capacity to become a partner.