One of the huge mistakes people make is that they try to force an interest on themselves. You don't choose your passions; your passions choose you.

When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.

One of the huge mistakes people make is that they try to force an interest on themselves. You don't choose your passions; your passions choose you.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.

I definitely believe people should pay for copyrighted works. And the laws are sufficient: They already require you to pay for copyright work. There's no confusion. The problem is...it's a heck of a lot easier to steal MP3s than to buy them.

You don't choose your passions; your passions choose you.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.