Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.

Prepare to win, or lose to someone who is.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

Don't dwell on the problem; concentrate on the solution.

Random acts of kindness and the desire to do the best job possible lead to trust.

A person who seems to have all of the answers, usually isn't listening.

You don't get great at selling in a day. You get great at selling day by day.