Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.
Use your CRM to retain customers.
I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
Invest time, don't spend it.
Your job is to meet the right people and read the right books.
If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?