There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
Prepare to win, or lose to someone who is.
Memorable customer service can only take place in a human-to-human situation.
Failure is an event, not a person. Think of failure as 'it' and not 'me'.
Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.
Your job is to meet the right people and read the right books.