Differentiate with value or die with price.

The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor.

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

The reason you have to say "Trust me" is that you haven't earned it and are forced to ask for it - BAD MOVE.

The only way to achieve your desires and dreams is to ACT ON THEM. The greater you trust in yourself, your beliefs, and your thoughts, the more action you will take.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.