Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.

Most people will not do the hard work it takes to make success easy. Don't be like most people.

Ask for the sale when the mood is right. The worst possible place is in the prospects' office. Best place is a business breakfast, lunch or dinner. Next best is your office. Next best is a trade show. Ask early, and ask often.

The best way to learn how to become trustworthy is to study other trustworthy people.

Customers will want to talk to you if they believe you can solve their problems.

Accepting responsibility is the fulcrum point for succeeding at anything.

Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.