Failure is an event, not a person. Think of failure as 'it' and not 'me'.
All things being equal, people want to do business with their friends.
Customer satisfaction is worthless. Customer loyalty is priceless.
It seems to me that it's actually harder to invent excuses than it is to get a sale.
Friendly makes sales - and friendly generates repeat business.
Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.