Value the relationship more than making your quota.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Your character holds the key to your trustworthiness.

People who to back and chastise themselves, or second guess themselves, for making a wrong decision or a weak decision continues to set themselves up for failure in future decisions simply because they don't trust themselves.

Sales is survival, the best-prepared are most likely to survive.

I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.