If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Satisfied customers are apathetic. Loyal customers will be your advocate.

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.

You can't be a winner if you're a whiner...wiener.

Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.

Your team will get stronger when you begin to build yourself. Teams are made up of individuals who work together . . . and get their own job done. What are you doing to be sure that your job is being done perfectly?