People don't want to be sold! People want to buy!
I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
Positive mental attitude is determined by you. Not others.
Differentiate with value or die with price.
A person who seems to have all of the answers, usually isn't listening.
Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.