The secret to sucessful customer service starts with YES!

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

Create a story of WOW that will be retold.

One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW?

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

Satisfied customers are apathetic. Loyal customers will be your advocate.