The secret to sucessful customer service starts with YES!

Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.

If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

Use your CRM to retain customers.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.