The secret to sucessful customer service starts with YES!

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy.

The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Trust is even more important than love.

Positive attitude is the foundation of your life - and the determining factor of your ability to serve.