What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.

Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.

The secret to sucessful customer service starts with YES!

Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust.

Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.

Customer satisfaction is worthless. Customer loyalty is priceless.

It ain't the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids - it's you! And it always has been.