The only way to achieve your desires and dreams is to ACT ON THEM. The greater you trust in yourself, your beliefs, and your thoughts, the more action you will take.

Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.

Customer satisfaction is worthless. Customer loyalty is priceless.

Master the web and you will master your universe - and your (on-line) bank account.

The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?" This is the most powerful question because it not only gives you top of mind awareness (the customer "hot button"), it also tells you their attitude towards it.

Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence

Trust is not a request, Trust is earned.