The best way to learn how to become trustworthy is to study other trustworthy people.

Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.

Create a story of WOW that will be retold.

Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.

Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.

Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.

Value the relationship more than making your quota.