Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor.

People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.

Ignore people who tell you 'you can't' or try to discourage you.

Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.

Great people have great values and great ethics.

Go to humorous events at comedy clubs and watch laughable movies.