Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

When you love life, life will love you back.

Proper prospecting prevents poverty.

Value the relationship more than making your quota.

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.