If you're not convinced, how can you convince others?

Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.

Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

One legislator accused me of having a 19th century attitude on law and order. That is a totally false charge. I have an 18th century attitude. That is when the Founding Fathers made it clear that the safety of law abiding citizens should be one of government's primary concerns.

Your job is to meet the right people and read the right books.

Great salespeople are relationship builders who provide value and help their customers win.