How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy.

Ignore people who tell you 'you can't' or try to discourage you.

Most people will not do the hard work it takes to make success easy. Don't be like most people.

Make everyday as productive as the day before you go on vacation.

When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.

Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.