Random acts of kindness and the desire to do the best job possible lead to trust.
Memorable customer service can only take place in a human-to-human situation.
In sales, it's not what you say; it's how they perceive what you say.
Change is not a four letter word...but often your reaction to it is!
Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
Proper prospecting prevents poverty.