If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.

Customer satisfaction is worthless. Customer loyalty is priceless.

Failure is not about insecurity. It's about lack of execution.

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

Random acts of kindness and the desire to do the best job possible lead to trust.

Prepare to win, or lose to someone who is.

Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.