Take more chances than you dare. You'll make more sales than you expect. That's the formula.

People who to back and chastise themselves, or second guess themselves, for making a wrong decision or a weak decision continues to set themselves up for failure in future decisions simply because they don't trust themselves.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Friendly makes sales - and friendly generates repeat business.

In sales, it's not what you say; it's how they perceive what you say.

The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.

If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.