Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.

The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?" This is the most powerful question because it not only gives you top of mind awareness (the customer "hot button"), it also tells you their attitude towards it.

You cannot buy trust at any price. But slowly, over time, you can build it for free.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Great people have great values and great ethics.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

If you want to be the best salesperson, first you must be the best person.