A person who seems to have all of the answers, usually isn't listening.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.

If you want to be the best salesperson, first you must be the best person.

If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.

Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.

Failure is not about insecurity. It's about lack of execution.