Master the web and you will master your universe - and your (on-line) bank account.
Quality performance starts with a positive attitude.
Customers will want to talk to you if they believe you can solve their problems.
Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.
Your character holds the key to your trustworthiness.
In sales, it's not what you say; it's how they perceive what you say.