When you love life, life will love you back.

People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

Ignore people who tell you 'you can't' or try to discourage you.

Make everyday as productive as the day before you go on vacation.

Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.

Don't dwell on the problem; concentrate on the solution.